My passion for understanding people, what they do, and why they do it has led to a career at the intersection of customer-centered design, innovation, market research, opportunity identification, business planning, and cultural change. As one of the first anthropologists hired at Pitney Bowes, I established frameworks for research and analysis, and developed a program of work practice research. I also facilitated opportunity identification, designing end to end client experiences, and working closely with internal stakeholders to orchestrate the execution of new ideas and processes.
My cross-industry experience both within industry and as a consultant includes technology, financial, manufacturing, non-profit, and retail. I am an Entrepreneur in Residence with Yale’s Office of Cooperative Research, where I have mentored student venture teams and advise faculty innovators looking to translate technologies into businesses. As an Adjunct Professor in the School of Business at Central Connecticut State University I teach marketing classes.
From 2011-2017 I served on the Executive Board of EPIC, an international organization whose membership drives the integration of human centered perspectives, methods, and theory into business practices. I am currently on the Board of Directors of the Philips Brooks House Alumni Association, working with other alums of a student run non-profit that provides public interest and community service programs. I also serve on the ACM’s Distinguished Speaker Committee.
Before launching my professional career, I studied anthropological archaeology and wrote my PhD dissertation on patterns of movement at pilgrimage centers in 14th-16th century India, and how they reflected social interactions.