Strategic insight for adaptive organizations
Empowering leaders to align teams, technologies, and decisions for impactful outcomes.
I help you see what others miss—inside teams and across markets,
Your organization’s success depends on how people work, what your customers need, and the decisions you make every day. I go beyond surface-level solutions to help you build clarity and resilience into your systems. Whether you're introducing new technologies like AI, refining your product strategy, or framing high-stakes decisions, I uncover the patterns that drive performance.
I work as strategic collaborator—not just a consultant. My process is rooted in deep listening, thoughtful analysis, and actionable strategy. Every engagement is tailored, every recommendation grounded in your reality, and every outcome built to last.
Services
InsideOps
Technology alone doesn’t drive innovation—people do. InsideOps focuses on how your teams actually work: the habits, gaps, friction points, and unspoken dynamics that impact performance. We help you integrate emerging tools like AI in ways that align with how your people operate—so transformation sticks and results follow.
OutsideIn
When you understand what your users value, your products become essential. OutsideIn helps you deeply understand customer behaviors, motivations, and unmet needs—then translate those insights into focused strategies that sharpen your offerings and increase relevance in the market.
DecisionCore
Good decisions aren’t just data-driven—they’re purpose-driven. DecisionCore helps you identify what decisions truly matter, clarify your knowledge gaps, and design smart, human-centered approaches to data collection and analysis. So your team moves forward with confidence and direction.
Talking to Stakeholders
My book brings together lessons I’ve learned over my career (many the hard way) to enable you to learn how to listen and understand your stakeholders in order to communicate with impact.
"To succeed in our world, to be promoted, and to get your ideas heard, you have to reframe your work so it matters to your stakeholder—and that means listening to them. With many relatable stories and examples, Mack breaks down some of the trickiest parts of that process.”
—Bruce McCarthy, author of Product Culture